Terms of Service — cozwrld

Overview

This site is run by cozwrld. Anywhere you see "we," "us," or "our," that's us. By browsing this site or buying from us, you're agreeing to the terms below, along with any related policies linked throughout.

Read through these Terms of Service before using the site. If you don't agree with them, please don't use the site or place an order. These terms apply to everyone who interacts with the site — whether you're just browsing, shopping, or submitting content.

Any new features we roll out are automatically covered by these same terms. We may update this page at any time, so it's on you to check back periodically — continuing to use the site after changes go live means you accept the updated terms.

Our store runs on Shopify's e-commerce platform.

Nothing in these Terms limits any rights you have under the Australian Consumer Law (ACL), contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

1. Using the Store

You confirm that you're at least 18 years old, or that you have permission from a parent/guardian to use the site as a minor.

Don't use the site for anything illegal, and don't violate any laws that apply to you — including copyright law. Uploading viruses, worms, or other malicious code is strictly off-limits. Breaking any of these rules ends your access to our services immediately.

2. General Conditions

We can refuse service to anyone, for any reason, at any time, provided this doesn't breach any law (including anti-discrimination law).

Some of your data may be transmitted unencrypted across networks (though payment info is always encrypted). You agree not to copy, resell, or exploit any part of the site or service without our written permission.

Section headers here are just for readability and don't affect the meaning of the terms.

3. Accuracy of Site Information

We try to keep the site accurate, but we can't guarantee everything is current or error-free. Content here is for general info only — don't rely on it as your sole source for important decisions. Any historical info is provided for reference and may be outdated. We can update the site anytime, without obligation to notify you.

4. Changes to Pricing & Service

Prices can change without notice, though the price you agreed to pay at checkout for a confirmed order will be honoured. We can modify or discontinue any part of the service at any time. This doesn't affect any consumer guarantees you're entitled to under the ACL for orders already placed.

5. Products & Services

Some items may be sold exclusively online and in limited quantities, subject to our Returns Policy and your rights under the ACL. We do our best to represent product colours and images accurately, but your screen's display may vary.

We can limit sales by person, region, or quantity, and we can discontinue or change products/pricing at our discretion, subject to honouring orders already placed. We don't guarantee that any product will meet your personal expectations — but under the ACL, our products must be of acceptable quality, fit for purpose, and match their description.

6. Billing & Account Info

We can refuse or cancel orders at our discretion, including limiting quantities per person, household, or order — especially in cases that look like reseller/dealer activity.

You agree to keep your account and billing info accurate and up to date so we can process orders and reach you if needed. See our Returns Policy for more on order issues and your ACL rights.

7. Third-Party Tools

We may give you access to tools built by other companies. We don't control, monitor, or guarantee these tools, and to the extent permitted by law, we're not liable for anything that happens from using them. Use them at your own risk, and check their own terms before relying on them.

8. Third-Party Links

Some content or links on our site may lead to other companies' websites. We're not responsible for their content, accuracy, or practices. Any issues with third-party sites should be directed to them, not us.

9. Feedback & Submissions

If you send us ideas, suggestions, or feedback — whether we asked for it or not — you're giving us permission to use, edit, publish, or share it however we want, without compensation or obligation to respond.

We can (but don't have to) remove content we consider inappropriate, unlawful, or in violation of these terms. You're responsible for anything you submit, and you agree not to submit anything that infringes on others' rights, contains malware, or misrepresents who you are.

10. Personal Information

We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. See our Privacy Policy for full details.

11. Errors & Corrections

Occasionally, the site may have typos, pricing errors, or incorrect info. We can correct these, update info, or cancel affected orders — even after you've already placed an order — without needing to notify you in advance. Where an order is cancelled due to a genuine pricing or listing error, you'll receive a full refund.

12. Prohibited Uses

Don't use the site to:

• break any laws
• infringe on our (or anyone else's) intellectual property
• harass, discriminate against, or harm others
• submit false information
• upload malware or interfere with site security
• scrape, spam, or collect other users' data
• do anything obscene or unlawful

Violating any of this can get your access revoked.

13. Consumer Guarantees & Liability

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law, or any other right that cannot lawfully be excluded, restricted, or modified by agreement.

Where the ACL allows it, and to the extent legally permitted, our liability for a failure to comply with a consumer guarantee (for goods that aren't of a kind ordinarily acquired for personal use) is limited, at our option, to one of the following: replacing the goods or supplying equivalent goods; repairing the goods; paying the cost of replacing or repairing the goods; or refunding the purchase price.

Beyond what's guaranteed under the ACL, and to the extent permitted by law, we don't guarantee the site or service will be uninterrupted, secure, or error-free, and we're not liable for indirect or consequential losses arising from your use of the service.

14. Indemnification

If a third party brings a claim against us because of something you did — breaking these terms, violating a law, or infringing someone's rights — you agree to cover our legal costs and damages related to that claim, to the extent permitted by law.

15. Severability

If any part of these terms is found unenforceable, the rest still stands — only the unenforceable part gets removed.

16. Termination

These terms stay in effect until you or we end them. You can stop using the site anytime to end the agreement on your end. We can also terminate your access anytime if we believe you've violated these terms — and you'll still be responsible for anything owed up to that point. This doesn't affect any consumer guarantees relating to goods already purchased.

17. Entire Agreement

These terms, along with any linked policies, make up the complete agreement between you and us, replacing any prior discussions or agreements, except for any rights implied by law (including the ACL) which cannot be excluded.

18. Governing Law

These terms are governed by the laws of Queensland, Australia. You and cozwrld both submit to the non-exclusive jurisdiction of the courts of Queensland.

19. Changes to These Terms

We can update these terms anytime by posting changes here. It's your responsibility to check back periodically — continued use of the site after updates means you accept them.

20. Contact

Questions about these terms? Email us at contact.success.wrld@gmail.com

21. Liability Cap

To the extent permitted by law, cozwrld's total liability to you for any claim related to the service or our products (outside of ACL consumer guarantees, which are not affected by this clause) won't exceed the amount you paid us in the 12 months before the claim arose.

22. Dispute Resolution

Please read this carefully — it affects your legal rights.

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law or any other law that cannot be excluded by agreement. Where our products or services don't meet a consumer guarantee under the ACL, you're entitled to a remedy under that law — including repair, replacement, refund, or compensation — regardless of anything else in these Terms.

If a dispute arises, please contact us first at contact.success.wrld@gmail.com so we can try to resolve it directly.

If we can't resolve it informally, either party may refer the matter to mediation before pursuing further action, or may bring the matter before the courts of Queensland, Australia, or a relevant state/territory Civil and Administrative Tribunal for eligible consumer claims.

23. Intellectual Property

All content on this site — designs, graphics, logos, text, images, and more — belongs to cozwrld or our licensors and is protected under Australian and international IP law. You can't reproduce, distribute, or sell any of it without our written permission.

24. Time Limit for Claims

Any claim related to your use of the service or these Terms should be raised within the timeframes required by applicable Australian law. This clause doesn't shorten any limitation period set by statute, including under the ACL.

25. Shipping & Risk of Loss

Under the ACL, goods remain at the supplier's risk until received by the consumer, unless otherwise agreed. Once your order is delivered to the address you provided, risk passes to you. It's your responsibility to provide an accurate, secure shipping address — we're not liable for delivery issues caused by incorrect or incomplete address details you've provided.

If a package is lost or damaged in transit before delivery, contact us at contact.success.wrld@gmail.com and we'll help resolve it in line with your consumer rights.

26. Pre-Orders & Delays

Some products may be sold as pre-orders. By purchasing one, you understand the item isn't in stock yet and may take extra time to produce and ship. Estimated timelines are a guideline, not a guarantee — delays can happen due to manufacturing, shipping, or other factors outside our control. This doesn't affect your rights under the ACL if an order is unreasonably delayed or not delivered.

27. Fraud & Chargeback Protection

We can refuse, cancel, or limit any order we suspect is fraudulent or unauthorised, and may run extra verification checks. If a chargeback is filed without contacting us first to resolve the issue, we reserve the right to refuse future orders and pursue recovery of any losses, to the extent permitted by law.

Mobile Terms of Service — cozwrld

The cozwrld mobile messaging service ("Service") is operated by cozwrld ("we," "us"). Using the Service means you agree to these Mobile Terms, which we may update at any time — continued use after changes means you accept them.

By opting into SMS/text messages from cozwrld, you consent to receive messages from us at the number you provided, in accordance with the Spam Act 2003 (Cth) and the Privacy Act 1988 (Cth). Messages may include order updates, alerts, and promotional content like cart reminders.

Signing up for texts is completely optional and isn't required to make a purchase.

We don't charge for this service, but standard message/data rates from your carrier may apply. Message frequency varies.

You can opt out anytime by texting STOP, or using the unsubscribe link where available, in line with the Spam Act's requirements. You'll get a one-time confirmation text, and no further messages will be sent unless you opt back in. If you're subscribed to multiple cozwrld messaging programs, you'll need to opt out of each separately.

For support, email contact.success.wrld@gmail.com

We may change the number or short code used for this service and will notify you of changes. Wireless carriers aren't liable for delayed or undelivered messages. Make sure the mobile number you give us is valid and current.

To the extent permitted by law, we're not liable for failed, delayed, or misdirected messages, or for any actions you take based on them.

See our Privacy Policy for how we handle your personal information.