shipping policy
please double-check your address before ordering. once your package is with the carrier, it's out of our hands — any delivery disputes go through them, not us. we've added an address checker at checkout to help catch mistakes early.
how long does shipping take? orders go out within 1-7 days of purchase, unless it's a pre-order. everything else is in stock and ready to ship.
we ship from our warehouse in Australia.
Australia shipping times:
- 2-5 business days
international shipping:
- 7-21 business days
do you ship internationally? yes, to most countries worldwide. international addresses need to be written in english, or local carriers may bounce the package back.
we currently can't ship to:
will i owe customs or duties? possibly — some countries charge import fees before releasing your package. these are set by your country, not us, and they're on you to cover. check with your local customs office if you're unsure what to expect.
how do i track my order? you'll get a shipping confirmation email with tracking once it ships. you can also check order status from that same email.
my tracking number hasn't moved. labels generate tracking numbers right away, but it usually takes 1-3 business days before the carrier actually scans it in.
it's been a while and my order hasn't updated or arrived. past 14 days (Australia) or 21 days (international) with no movement? check your tracking for the latest scan first.
if it's been 21+ days since the last update:
- review your tracking details
- reach out to the carrier directly — they often have more info than we do
- check with your local post office in case it's being held
once it's shipped, the carrier controls it — but if it never turns up and isn't returned to us, email contact.success.wrld@gmail.com and we'll do what we can.
my package is stuck in customs. check your email/mail for a notice from customs or the carrier, and follow up with your local post office. customs delays are outside our control, but most packages do clear eventually.
what if my package gets sent back to you? email us at contact.success.wrld@gmail.com we'll either reship it or issue store credit (excluding original shipping). reshipping costs are on you, and shipping fees don't get refunded.
common reasons packages get returned:
- wrong address
- multiple failed delivery attempts
- address flagged as vacant
double-checking your address at checkout is the easiest way to avoid this.
my order was stolen, damaged, or lost in transit. we're not liable once it's handed to the carrier, but here's what to do:
- file a dispute with the carrier right away
- if the carrier can't help, email contact.success.wrld@gmail.com and we'll see what we can do
tracking says "delivered" but I never got it.
- give it 3-5 business days — premature "delivered" scans happen more than you'd think
- check with neighbors in case it was misdelivered
- contact the carrier directly
- still nothing? email contact.success.wrld@gmail.com
i entered the wrong address / size — can i fix it? if it hasn't shipped yet, maybe — email us ASAP at contact.success.wrld@gmail.com and we'll try. once it's shipped, we can't make changes.
can you combine two separate orders? no, each order ships on its own.
i never got an order confirmation email. check spam/junk first. still nothing after an hour? email contact.success.wrld@gmail.com with your name and address and we'll confirm whether it went through. wrong email on file? send us your order number and we'll resend it to the right address.
my item arrived damaged, wrong, or missing something. if the package itself arrived damaged, that's a carrier issue — file with them directly. if the items inside are wrong, missing, or defective, email contact.success.wrld@gmail.com and we'll sort a replacement, refund, or fix — every order's covered by our guarantee.
how do i get in touch? email contact.success.wrld@gmail.com. check the faq and policy pages first — but if your question's still unanswered, send us your name, order number, address, and order date so we can help fast.