refunds and exchange policy

cozwrld product guarantee

we stand behind everything we make. every piece goes through quality control before it ships, but we're human — mistakes can still happen. if something arrives defective, damaged, or incorrect, we'll make it right with a replacement, refund, or whatever solution makes sense.

this guarantee doesn't cover normal wear and tear.

questions? email contact.success.wrld@gmail.com

can i get a refund? can i cancel my order?

all sales are final, and we can't cancel orders once they're placed. we're a small team, so unless something arrived damaged or we made an error on our end, we ask that you commit to your purchase before checking out.

my order arrived damaged, defective, missing something, or wrong.

if the package itself shows damage, that's a carrier issue — open a dispute with them directly. once it's handed off to the postal carrier, that's outside our control.

if the package arrived fine but what's inside isn't — damaged, missing pieces, defective, or the wrong item — email contact.success.wrld@gmail.com and we'll sort a replacement, refund, or fix. every order's covered under our product guarantee.

how do i reach you?

email is fastest: contact.success.wrld@gmail.com. check the faq and policy pages first — most questions are answered there. if not, send us your name, order number, shipping address, and order date so we can help as quickly as possible.